Automation in the business process outsourcing sector: Will it be labor-displacing or labor-complementing?

Automation was once limited to very routine and clearly-defined tasks because computers cannot think for themselves. But around the world, technology is already “encroaching to the human domain”, performing duties once impossible for machines (Brynjolfsson and McAfee, 2011). For instance, healthcare, paralegal services, law enforcement, and driving were industries once thought to be least susceptible […]